• Most Items ship in 1 - 3 business days, unless they are on backorder.
  • At checkout you are given options for shipping. You determine how much you want to pay, and how fast you want to receive your order.
  • Orders are shipped via Canada Post or Puroaltor (your choice).
  • Purolator is faster and more reliable.


If you have an issue with your order after you receive it, please send an email to with the following details:

- Name on order
- Order #
- Issue with order


If it was our fault:

We will send you a shipping label to get it back to us, and then send your actual order back to you. You pay for nothing. 

If it was a sizing issue, or you just don't love it (we really hope you do!):

It will be up to you to ship it back to the below address. If you chose to exchange the item we will ship it back to you free of charge! Hooray :)

If you just want a refund:

Please note that in your email to us. We'll send you a refund as soon as we get your package back. 


Ungalli Clothing Co. 
Attn: Returns
115 Cumberland St. N, Unit 4
Thunder Bay, Ontario


Thank you for considering sustainable clothing!