Shipping Delays During COVID-19

Christmas-level parcel volumes resulting in delays as Canada Post continues to deliver!

You do have the option to chose UPS or FEDEX at checkout. Please be advised they may also be experience delays.

Packages moving across borders (Canada into the USA are especially susceptible to delays).

We wish that there was more we could do to get your orders to you quickly! Your package will arrive. We so appreciate your patience with not only our very small and very hardworking team, but also for all the essential workers out there risking their own safety to get these packages to you.

Please be kind! It is extremely disheartening to essential workers when you are rude and impatient with them. They are out there doing their best to help you.

We’ll keep a close eye on the situation and update customers accordingly if any packages are lost in the chaos of all of this.

We thank you for your continued support!

All the best,

The Ungalli Team

A message from Canada Post on delays:

With many Canadians isolating at home and shopping more online, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. We are working hard to respond in a responsible manner, putting the safety of our people, and the communities we serve, first.

Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures we’ve implemented in our processing facilities, mean it is taking longer to process. Those measures include physical distancing in facilities that were never designed for keeping people two metres apart.

We continue to operate across the country and have been delivering in record numbers. For example, on Monday April 20, we delivered more than 1.8 million parcels to Canadians. That’s similar to the biggest delivery days we see during the Christmas season. Customers should continue to track their parcels online through canadapost.ca or the Canada Post app.

Canada Post is proud to continue providing an essential service to Canadians as everyone does their part to stop the spread of the virus. Our top priority from the start has been to put safety first. That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities.

Thank you for considering sustainable clothing!

SISTERS AND CO-FOUNDERS OF UNGALLI